Shipping policy

Shipping Policy

At Kondoos, we strive to deliver your orders quickly and efficiently. Below, you’ll find our shipping guidelines and estimated delivery times.

Processing Time

• Orders are processed within 1-3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• The different shipping methods and their costs are clearly displayed during the checkout process, so you can choose the one that best suits your needs.  

• Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).

 

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can track your package on our website or through the carrier’s tracking system.

Lost, Stolen, or Delayed Packages

• Kondoos is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

• If your order is significantly delayed, please contact the carrier first. If you need further assistance, email us at info@kondoos.com

Incorrect Address & Undeliverable Packages

• Please ensure that your shipping address is correct before placing an order.

• If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.

For any questions, feel free to contact us at info@kondoos.com